Frequently Asked Questions
CHRISTMAS Coupon FREE SHIPPING offer details:
The coupon code CHRISTMAS21 gives customers Free shipping to the 48 states for ground shipping regardless of order amount, and applies only to tumbler cups (excludes replacement lids or accessories orders). The coupon expires 01/01/2022 and only valid for orders placed through online.
Free Engraving Policy
Standard engraving rate: FREE for award items (Up to 200 characters, $0.20/character extra for over 200 characters.) Engraved Gift items: Quoted per QTY needed; please email us to get a quote. For the above, Free engraving includes 1 location or 1 plate. Additional locations may have extra charges. The engraved text that will fit will vary depending on the size and product purchased. Free engraving is for text only, not photos. This special is for orders placed online only. TAKE OFF DONT APPLY
We accept Mastercard, Visa, American Express, company checks, or cashier’s checks. If you would like to prepay by check We will be glad to e-mail the total invoice. If you would like a referral in your state we can provide this as well. This helps keep our costs down to our customers. We have been in business since 1993 and have customers small and large in every state.
The best artwork for us is line or vector art in EPS, CDR, AI version 21 or lower, or PDF. The artwork must be clean, black and white camera-ready artwork @ 300 DPI. This is essential for rotary and laser engraving. Artwork may be provided in CorelDraw 21 or lower, EPS, AI, AND TIFF format for IBM-PC. Fonts must be converted to curves.
You can read more about Vector vs Raster Bitmap Logos on our Logo Requirement Page.
E-mail to: [email protected]
If you are not sure about artwork quality, print the art out on a laser printer. This will show the print quality. Artwork does not get better after e-mailing the art. If you don’t have clean artwork we can create or clean up your art. If you would like a quote; send the art to [email protected].
Free Set-up on logos for orders providing Vector Logos. If you need your bitmap raster logo converted to vector, we offer a one-time $35 logo cleanup and conversion service. This is very competitive pricing!
Logos will be kept on file for lifetime for future use. You won’t be charged but once for the exact same logo.
Please email your logo to [email protected]
Yes, all workmanship is guaranteed. We stand behind every item we sell and make. Very seldom do we ever have a problem with workmanship. At Martin we take our quality and service very seriously. We go an extra step to make sure that every job is done right. All damaged items must be reported upon receiving your order. No refunds on custom work, only replacement of damaged items. We will cover ground freight on damaged items being delivered.
Yes- We offer Polar Camel Replacement Lids in our shop for purchase. However, we do not offer complimentary replacement lids unless you can provide proof of purchase from our store. Please contact the shop that you bought the tumbler from if you’d like to try to pursue a complimentary replacement lid, as we are not the manufacturer, therefore we are not under any sort of obligation to give free replacement lids to someone who did not purchase from us. Anybody may purchase lids from us, however.
If your shipping address is in Hawai’i or Alaska, please contact us for a quote, as the price will vary depending on the size of your order. Unfortunately, you will also be excluded from receiving free shipping, as well.